Financial Services

Problem Statement

How to improve communication of your customer facing consultants?

Key Challenges

  • Organization and consultants were losing credibility
  • Consultants didn’t know how to handle clients or follow up with internal teams
  • Huge MTI

Audience and Duration

  • 80 Customer facing consultants-1.5 years

Intervention Introduced

  • Competency mapping with consultants
  • Assessment of current abilities
  • Level wise competency development intervention
  • Post intervention reassessment and coaching

Outcomes

  • Improved confidence and assertiveness
  • 71% of all consultants moved beyond the point where they need hand holding
  • Improved grasp of English language both spoken and written
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