Develop managers who can build high-performance teams, handle conflict constructively, and drive accountability with stronger people leadership capabilities.

MANAGING PERFORMANCE
• Understand the performance management process and how reviewing performance fits into the process • Identify key information to collect to assess performance • Assess performance against performance expectations • Write a performance review for an employee • Conduct a performance review discussion • Anticipating and handling difficult reactions to feedback

CONFLICT HANDLING
• Basic concepts of conflict • Styles of conflict • How is one situation different from another • How to handle diverse conflict styles • Understanding not only your conflict styles but others as well • Coming to a common understanding regarding conflict

DELEGATION
• Understanding perceptions, judgments and decisions • Evaluating facts & evaluating outcomes • Smart delegations, evaluating the decision of delegation with regards to goals • Know how to set goals and expectations • Know how to prepare employees for empowered roles • Coaching for higher responsibilities

BUILDING HIGH PERFORMANCE TEAMS
• Understanding team types and scope • Understanding and identifying team roles • Understanding team morale and team productivity • Establishing team processes • Team communication • Managing diverse ideas • Fostering team creativity • Celebrating team accomplishments