uild confident communicators who influence conversations, strengthen relationships, and represent the organization with clarity, professionalism, and impact.

DIFFICULT CONVERSATIONS
• Breaking complex messages to simple pieces of information • Building courage of conviction to manage complex situations • Building a positive mindset • Practicing friendliness and firmness

FEEDBACK SESSIONS
• Understand when feedback should take place • Learn how to prepare and plan to deliver constructive criticism • Determine the appropriate atmosphere in which it should take place • Identify the proper steps to be taken during the session • Know how emotions and certain actions can negatively impact the effects of the session • Recognize the importance of setting goals and the method used to set them • Uncover the best techniques for following up with the employee after the session

IMPACTFUL PRESENTATIONS
• Creating an impactful presentation • Using the right verbal and non verbal gestures • Using alternative styles of presentation • Handling tough audience • Presentation delivery tips • Presenting your data points in a lucid manner

GROOMING ETIQUETTE
• First impression & meetings etiquette • Grooming & dining • Social situations • Civility and cross culture • Social media etiquette • Mobile etiquette

POSITIVE BODY LANGUAGE
• Define body language • Understand the benefits and purpose of interpreting body language • Learn to interpret basic body language movements • Recognize common mistakes when interpreting body language • Understand your own body language and what you are communicating • Practice your body language skills

STORYTELLING
• Preparing multiple story lines for varied situations • Driving powerful messages through personal stories • Making it relevant, memorable, and emotionally compelling • Appealing to rational and emotional mindset • Using story to SELL and not to TELL

NEGOTIATING
• Lay the groundwork for negotiation • Identify what information to share and what to keep to yourself • Apply strategies for identifying mutual gain • Understand how to reach consensus and set the terms of agreement • Deal with personal attacks and other difficult issues • Negotiate on behalf of someone else

ART OF ASSERTIVENESS
• Assertiveness at work • Appreciating own rights and others’ as well • Fostering open dialogue • Active listening • Inquiry and advocacy • Communicating difficult messages • I am OK – You are OK